HIRE DATES: August 1^st – November 15^th

COMPENSATION: $5000

 

WORK HOURS: August-November, Part-time (20-30 hours), Monday thru Friday, full time plus in the weeks (starting in September) leading up to and during the Festival and Conference.

 

ABOUT US: Austin Film Festival furthers the art and craft of filmmaking by inspiring and championing the work of screenwriters, filmmakers, and all artists who use the language of film and television to tell a story.

AFF is dedicated to providing unique cultural events and services, enhancing public awareness and participation and encouraging long lasting community partnerships.

 

OVERALL JOB DESCRIPTION: The Theater Operations Manager hires, trains and delegates work to all film production volunteers and manages theater front of house operations during the festival. While working for this critically recognized organization, applicants are expected to be able to work efficiently and professionally in a fast paced, team-oriented production environment.  In such an environment, the ability to work well under pressure, excellent communication skills, critical assessment and intense organizational skills are a must.

 

RESPONSIBILITIES: The responsibilities of the Theater Operations Manager include but are not limited to:

 

• Hire and recruit all front of house staff and volunteers, including Theater Managers, Filmmaker Liaisons, interns and volunteers
• Coordinate, schedule, appoint and train all front of house staff and volunteers
• Create pocket guide handbook for all front of house staff.
• Attend all Film Department and Staff meetings
• Attend all venue walk-thrus; know venue size and expected attendance in order to determine volunteer and staff numbers
• Provide weekly reports to Managing Director and Film Department
• Conduct Quality Checks on all films being screened at the festival (this is a requirement of ALL film department staff)
• Prepare all Theater front of house materials including venue boxes, binders, introduction scripts & queue cards
• Adhere to and complete a predetermined timeline
• Assist Production Manager in performing tech checks with filmmakers during the festival as needed
• Provide daily attendance reports during the festival to Film and Executive departments
• Be prepared to fill positions, such as Theater Manager, and problem solve as needed
• Provide wrap up and completion materials

 

QUALIFICATIONS:

 

• Bachelor’s Degree preferred
• Must have attended the Conference & Film Festival in previous years or have extensive knowledge of the Festival
• Must be available for the entire festival October 24 – October 31, 2019
• A self-motivated, self-starter adept at juggling multiple projects and problem solving
• Strong written and verbal communication skills
• Attention to detail and good follow-through
• Extensive customer service experience
• Strong analytical and problem-solving skills
• Ability to prioritize and delegate in high stress, high volume situations; works well under pressure
• Microsoft Office skills required

 

APPLICATION MATERIALS:

• Current resume with at least three references
• Cover letter

HIRE DATES:  June 1, 2019 – December 16, 2019 (Contract)

REPORTS TO:  Executive Director, Managing Director

COMPENSATION: $10,000 (total pay)

TIME COMMITMENT: 30-40 hours/week, longer hours during the Festival

 

MISSION/ENVIRONMENT:

The Austin Film Festival furthers the art and craft of filmmaking by inspiring and championing the work of screenwriters, filmmakers, and all artists who use the language of film to tell a story. While working for this critically recognized organization, employees are expected to work efficiently and professionally in a fast-paced, team-oriented environment.  In such an environment, the ability to excel under pressure, exhibit excellent communication skills and detailed organizational skills are a must.

 

OVERALL JOB DESCRIPTION:

Maintain and manage all registration information, including AFF FileMaker Pro database, (which includes all Festival orders) and physical check-in materials during and before the Festival. Provide regular reports and data analysis for marketing purposes. Perform a series of quality control audits leading up to and execution of on-site Registration during the Festival. Thorough analysis of Registration data upon completion of the Festival.

 

DUTIES AND RESPONSIBILITIES:

The responsibilities of the Registration Director include but are not limited to:

• Manipulating and maintaining the Registration database (FileMaker Pro)
• Registering each attendee in the AFF database (Early Registration and Walk-Up Registration included)
• Applying Memberships
• Inputting extracurricular orders, (merchandise, summer classes etc.)
• Maintaining and troubleshooting daily accounting, as well as daily processing of credit cards charges/ checks
• Organizing, project managing and designing, where applicable registrant materials including pass/badges, packets, party invites, lists of registrants, registrant forms, etc.
• Managing a team of registration interns and volunteers prior to and during the festival
• Performing quality control audits to ensure accuracy, completeness, and proper usage of data
• Preparing and managing on-site Registration in the Victorian Room at the Driskill Hotel
• Reviews database design and integration of systems
• Working with Microsoft Office (Outlook, Word, and Excel), FileMaker Pro, and
• QuickBooks to produce reports and complete audits
• Creating weekly status reports and attending weekly staff meetings
• Adhering to and completing a predetermined timeline
• Providing exemplary customer service via phone, email and in person.
• Completing post-festival clean-up/recaps including sales and attendance reports, database information updating, taking inventory of unused supplies, documenting, no shows and rollover registrations, etc.
• Commitment to the AFF Mission Statement

 

QUALIFICATIONS:

• *REQUIRED: MUST have intermediate knowledge of database programs and general knowledge of software environments (particularly FileMaker, Access, Excel, Word)
• Strong understanding of and experience with database management and manipulation.
• Excellent troubleshooting/problem-solving skills and patience with customers.
• Excellent oral and written communication skills, as well as interpersonal skills
• Extensive customer service experience
• Self-motivated with a drive to completion. Ability to self-monitor and work independently.
• Familiarity with online payment systems and how to integrate into a database system
• Strong ability to prioritize and delegate in high stress situations.
• Basic understanding of accounting processes, knowledge of QuickBooks preferred
• Basic knowledge of Photoshop preferred

• Ability to develop and lead a team

 

 APPLICATION MATERIALS:

• Current resume with at least three references
• Cover letter