Store Policy | Refund Policy | Other AFF Policies
Store Policy
Austin Film Festival has the right to refuse a sale or admission for any AFF product or event at its sole discretion.
All merchandise, membership, individual film tickets, special events, AFF Presents, Virtual Badges, Virtual Film Passes, Film Passes or Conversation in Film purchases are non-refundable for any reason.
By making a purchase you understand that your email address will be added to AFF’s email list. If you are not interested in receiving emails you can opt out.
BADGE REFUND POLICY:
Refund requests for the upcoming Austin Film Festival must be in writing and sent by U.S. first class mail, postmarked by August 15, 2020, and all refunds will incur a $75 processing fee (except for 2020 Badge and Pass Holders). After August 15, 2020, all payments are non-refundable for any reason, including but not limited to illness, acts of God, or travel-related problems. Add on purchases are nonrefundable.
In the event that Austin Film Festival has to cancel our event Badge and Pass Holders will have the following options:
- A full refund on your 2020 Badge or Pass
- Apply the cost of your registration towards our virtual experience
- Transfer your registration to 2021’s Austin Film Festival (10/21 – 10/28, 2021)
- Support our organization as we continue to support the writing community! Austin Film Festival is a year-round 501(c)(3)non-profit organization. In the event that we are not able to host a physical event we hope you consider contributing the price of your Badge or Pass to our organization.
Badges are non-transferable and are the property of Austin Film Festival, Inc.
Virtual Badges and Virtual Passes are non -transferable and non-refundable for any reason, including but not limited to illness, acts of God, or travel-related problems. Add on purchases are nonrefundable. Virtual Badges and Virtual Passes are non-transferable and are the property of Austin Film Festival, Inc. Unused registrations cannot be credited for future year’s attendance. If you previously purchased a Badge to the 2020 Austin Film Festival and you have not swapped over to our new Badge structure, please contact us at (512)478-4795.
Refunds will be issued either via the original method of payment or other method approved by Austin Film Festival, if such original method is not available. Unused registrations cannot be credited for future year’s attendance.
Badges and privileges may be revoked at any time for any reason without liability to Austin Film Festival. You hereby release and hold harmless Austin Film Festival, Inc. and its subsidiaries and affiliated companies, successors, assigns, and licensees, and their respective officers, directors, employees, and agents from any claims resulting in attendance of an Austin Film Festival, Inc. event.
Special events may require purchase of separate ticket for entry. If you have any questions about the Festival, your membership or badge purchase, please contact info@austinfilmfestival.com or call 1-800-FEST (3378).
SUMMER FILM CAMP REFUND POLICY: Due to current circumstances, Austin Film Festival has adjusted our refund policy regarding our Summer Film Camp for the summer of 2020.
Due to the minimal time between purchase and camp, all camp purchases of Austin Film Festival’s Virtual Film Camp classes are non-refundable for any reason.
If you purchased a Summer Film Camp, a refund of 80% of class tuition is offered only with written notice, which may be received by regular U.S. mail or by e-mail to officemanager@austinfilmfestival.com and yfpdirector@austinfilmfestival.com from the parent or legal guardian of an enrolled student received no later than the Monday prior to the camp session of purchase. For example, if you have purchased a camp session scheduled to begin on Monday, June 8th 2020, Austin Film Festival will honor the refund of 80% of class tuition through Monday, June 1st, 2020. After this date, all camp purchases are non-refundable for any reason.
Please note that in the event that Austin Film Festival must cancel a camp session, a full refund will be honored to all those who have purchased.
Special events may require purchase of separate ticket for entry. If you have any questions about the Festival, your membership or badge purchase, please contact info@austinfilmfestival.com or call 1-800-FEST (3378).
IF YOU ORDERED MERCHANDISE:
If you ordered merchandise online, your items will be mailed to the address you provided. The purchaser assumes all risk and damage incidental to the mailing of these items, whether occurring prior to, during, or after the mailing process. Service/Handling charges are non-refundable. Virtual Badges, Virtual Film Passes, and Virtual Add-ons will not be mailed.
IF YOU PURCHASED A MEMBERSHIP:
If you ordered a membership, you will be added to our Membership database and begin receiving regular emails and letters about upcoming events.
IF YOU REGISTERED FOR SUMMER FILM CAMP:
Our Young Filmmakers Program Director will contact you further within the next few weeks for your child’s registration information.
IF YOU PURCHASED ATTENDANCE TO CONVERSATIONS IN FILM OR ANOTHER SPECIAL EVENT SCREENING:
If you ordered a Conversation in Film or special screening ticket, your name will be added to the will-call list and you will receive an email notification with further information.
FILM ADMISSION POLICY: Badge holders and Film Pass holders MUST be in line no later than 20 minutes prior to the scheduled start time. Priority admission is given to all Badge holders. Film Pass holders will be seated after all Badge holders have entered the theater. General Admission tickets will go on sale 20 minutes prior to each screening. Once General Admission tickets have gone on sale, Badge holders and Film Pass holders will no longer have priority admittance. Badge holders and Film Pass holders arriving AFTER the 20 minutes mark must go to the back of the General Admission line. ALL theater seating will be on a first come, first served basis. Neither Badge holders nor Film Pass holders are guaranteed a seat, only admission up to capacity. NO ONE will be admitted into the theater 15 minutes after start time. Austin Film Festival Staff will adhere to this policy even in the event of a delayed screening. Thank you for your cooperation. *SPECIAL EVENTS MAY REQUIRE PURCHASE OF SEPARATE TICKET FOR ENTRY. If you have any questions about the Festival, your membership or your badge purchase, please contact info@austinfilmfestival.com or call 1-800-310-FEST (3378).
BADGE PHOTOS: ALL Badge holders are required to have their pictures printed on their credentials (Film Pass holders are not required to send in a photo.) Please email a passport style photo to pictures@austinfilmfestival.com . If we do not receive your photo, your Badge WILL NOT be available for pickup at registration, and you can expect up to a 1-2 hour wait at registration while we take and print your picture on-site.
PURCHASING BADGES FOR MULTIPLE PEOPLE
If you are purchasing badges for multiple people, please send the name, email address, and phone number to registration@austinfilmfestival.com once you receive your confirmation email.
Refund Policy
Austin Film Festival has the right to refuse a sale or admission for any AFF product or event at its sole discretion.
Badge Refund Policy: Refund requests for the upcoming Austin Film Festival must be in writing and sent by U.S. first class mail, postmarked by August 1, 2020, and all refunds will incur a $75 processing fee (except for 2020 Badge and Pass Holders). After August 15, 2020, all payments are non-refundable for any reason, including but not limited to illness, acts of God, or travel-related problems. Add on purchases are nonrefundable.
In the event that Austin Film Festival has to cancel our event Badge and Pass Holders will have the following options:
- A full refund on your 2020 Badge or Pass
- Apply the cost of your registration towards our virtual experience
- Transfer your registration to 2021’s Austin Film Festival (10/21 – 10/28, 2021)
- Support our organization as we continue to support the writing community! Austin Film Festival is a year-round 501(c)(3)non-profit organization. In the event that we are not able to host a physical event we hope you consider contributing the price of your Badge or Pass to our organization.
Badges are non-transferable and are the property of Austin Film Festival, Inc.
Virtual Badges and Virtual Passes are non -transferable and non-refundable for any reason, including but not limited to illness, acts of God, or travel-related problems. Add on purchases are nonrefundable. Virtual Badges and Virtual Passes are non-transferable and are the property of Austin Film Festival, Inc. Unused registrations cannot be credited for future year’s attendance. If you previously purchased a Badge to the 2020 Austin Film Festival and you have not swapped over to our new Badge structure, please contact us at (512)478-4795.
Refunds will be issued either via the original method of payment or other method approved by Austin Film Festival, if such original method is not available. Unused registrations cannot be credited for future year’s attendance.
Badges and privileges may be revoked at any time for any reason without liability to Austin Film Festival. You hereby release and hold harmless Austin Film Festival, Inc. and its subsidiaries and affiliated companies, successors, assigns, and licensees, and their respective officers, directors, employees, and agents from any claims resulting in attendance of an Austin Film Festival, Inc. event.
Special events may require purchase of separate ticket for entry. If you have any questions about the Festival, your membership or badge purchase, please contact info@austinfilmfestival.com or call 1-800-FEST (3378).
Summer Film Camp Refund Policy: Due to current circumstances, Austin Film Festival has adjusted our refund policy regarding our Summer Film Camp for the summer of 2020.
Due to the minimal time between purchase and camp, all camp purchases of Austin Film Festival’s Virtual Film Camp classes are non-refundable for any reason.
If you purchased a Summer Film Camp, a refund of 80% of class tuition is offered only with written notice, which may be received by regular U.S. mail or by e-mail to officemanager@austinfilmfestival.com and yfpdirector@austinfilmfestival.com from the parent or legal guardian of an enrolled student received no later than the Monday prior to the camp session of purchase. For example, if you have purchased a camp session scheduled to begin on Monday, June 8th 2020, Austin Film Festival will honor the refund of 80% of class tuition through Monday, June 1st, 2020. After this date, all camp purchases are non-refundable for any reason.
Please note that in the event that Austin Film Festival must cancel a camp session, a full refund will be honored to all those who have purchased.
Special events may require purchase of separate ticket for entry. If you have any questions about the Festival, your membership or badge purchase, please contact info@austinfilmfestival.com or call 1-800-FEST (3378).
Badges and privileges may be revoked at any time for any reason at AFF’s sole discretion, without any liability to AFF. By purchasing a badge, ticket, or other AFF materials, you hereby release and hold harmless AFF and its subsidiaries and affiliated companies, successors, assigns, and licensees, and their respective officers, directors, employees, and agents from any claims resulting in connection with an AFF event.
AFF may, in its sole discretion and at any time determined by AFF, cancel or refuse from any individual or company the following: Credentials, purchases, and/or hotel reservations made through AFF. AFF will not be responsible for any penalty, fee, loss, or expense that might result from such action.
Unused Credentials have no monetary value and cannot be credited to future years or events. AFF will not issue refunds or credits due to failure to redeem a discount coupon during the registration process. Discounted prices are based on the date payment is received in the AFF office. Lost or stolen Credentials will not be replaced. In the event Credentials are lost or stolen, new Credentials will need to be purchased for a Participant’s continued access to the Events, including showcases, parties and conference content.
AFF reserves the right to revoke a Credential for any reason in AFF’s sole discretion (for example, if anyone other than the authorized individual tries to use a Credential). AFF will not issue refunds for Credentials that have been revoked.
You are solely responsible for ensuring AFF receives full payment for any AFF purchases you make. If such payment cannot be charged to your credit card or if a charge is refunded for any reason, including chargeback, you agree that we reserve the right to cancel your order. If you have already received your Badge or merchandise you agree to immediately correct any payment errors upon notice of such error. AFF reserves the right to collect a $100 administrative fee in addition to any unpaid amounts in connection with any bad checks or uncorrected payment problems.
Bounced Check Policy– If we receive a returned check from our bank for a payment you made, you will be invoiced for the original amount of the check plus a $25 bank fee. The payment of the invoiced amount will be due within 30 days of invoice date. We will not re-submit the original check, nor will we accept another check for the re-payment.
PRICE PROTECTION POLICY
From time to time, we offer limited flash sales. As with any commercial transaction, there is always a chance that a purchased item will go on sale at some point in the future. Flash sales cannot be combined with any other offer. While our flash sales rarely offer a lower price than previously available, in the instances where they do, we offer price protection for those who purchased a product within 72 hours of the start of a flash sale: one-time price adjustment for items marked down within seventy-two (72) hours of the date on your purchase. Items purchased with coupons or promotional discounts are not eligible for price adjustments and cannot be combined with any other offer (including entrant discounts). Limit one coupon or promotional discount per transaction. To obtain a price adjustment on a qualified purchase, you must call 1.800.310.FEST, or send us an email message at info@austinfilmfestival.com within a seventy-two (72) hour window of the flash sale start date. Include your order number in your message.
2020 Virtual Austin Film Festival & Conference Policies
Virtual Badges and privileges may be revoked at any time for any reason at AFF’s sole discretion, without any liability to AFF. By purchasing a Virtual Badge, Virtual Film Pass, individual ticket, or other AFF materials, you hereby release and hold harmless AFF and its subsidiaries and affiliated companies, successors, assigns, and licensees, and their respective officers, directors, employees, and agents from any claims resulting in connection with an AFF event.
You are solely responsible for ensuring AFF receives full payment for any AFF purchases you make. If such payment cannot be charged to your credit card, or if a charge is refunded for any reason, including chargeback, you agree we reserve the right to cancel your order. AFF reserves the right to collect a $100 administrative fee in addition to any unpaid amounts in connection with any bad checks or uncorrected payment problems. If you have any questions about the Festival, your membership, or Badge purchases, please contact info@austinfilmfestival.com or call 1-800-310-3378.
REFUND POLICY: Virtual Badges and Virtual Passes are non -transferable and non-refundable for any reason, including but not limited to illness, acts of God, or travel-related problems. Add on purchases are nonrefundable. Virtual Badges and Virtual Passes are non-transferable and are the property of Austin Film Festival, Inc. Unused registrations cannot be credited for future year’s attendance. If you previously purchased a Badge to the 2020 Austin Film Festival and you have not swapped over to our new Badge structure, please contact us at (512)478-4795.
- Event is not rated and viewer discretion is advised.
- AFF reserves the right to remove access to the viewing platform at any time for those not adhering to our code of conduct policies during the virtual event.
- Certain film titles may be subject to geo-blocking restrictions at distributors discretion