Store Policy | Refund Policy | Other AFF Policies

Store Policy

Austin Film Festival has the right to refuse a sale or admission for any AFF product or event at its sole discretion.
All merchandise, membership, individual film tickets, special events, AFF Presents, Film Passes or Conversation in Film purchases are non-refundable for any reason.

BADGE REFUND POLICY:

Refund requests for the upcoming Austin Film Festival must be in writing and sent by U.S. first class mail, postmarked by July 7, 2017, and all refunds will incur a $75 processing fee. After July 7, 2017, all payments are non-refundable for any reason, including but not limited to illness, acts of God, or travel-related problems.  Add on purchases are nonrefundable.
Badges are non-transferable and are the property of Austin Film Festival, Inc.

Refunds will be issued either via the original method of payment or other method approved by Austin Film Festival, if such original method is not available. Unused registrations cannot be credited for future year’s attendance.
Badges and privileges may be revoked at any time for any reason without liability to Austin Film Festival. You hereby release and hold harmless Austin Film Festival, Inc. and its subsidiaries and affiliated companies, successors, assigns, and licensees, and their respective officers, directors, employees, and agents from any claims resulting in attendance of an Austin Film Festival, Inc. event.
Special events may require purchase of separate ticket for entry. If you have any questions about the Festival, your membership or badge purchase, please contact info@austinfilmfestival.com or call 1-800-FEST (3378).

SUMMER FILM CAMP REFUND POLICY: If you purchased a Summer Film Camp, a refund of 80% of class tuition is offered only with written notice, which may be received by regular U.S. mail or by e-mail to officemanager@austinfilmfestival.com from the parent or legal guardian of an enrolled student received no later than May 25, 2017. After this date, all camp purchases are non-refundable for any reason, including but not limited to illness, acts of God, or travel-related problems.

IF YOU ORDERED MERCHANDISE:
If you ordered merchandise, your items will be mailed to the address you provided.

IF YOU PURCHASED A MEMBERSHIP:
If you ordered a membership, you will be added to our Membership database and begin receiving regular emails and letters about upcoming events.

IF YOU REGISTERED FOR SUMMER FILM CAMP:
Our Young Filmmakers Program Director will contact you further within the next few weeks for your child’s registration information.

IF YOU PURCHASED ATTENDANCE TO CONVERSATIONS IN FILM OR ANOTHER SPECIAL EVENT SCREENING:
If you ordered a Conversation in Film or special screening ticket, your name will be added to the will-call list and you will receive an email notification with further information.

IF YOU PURCHASED A BADGE OR FILM PASS:
If you ordered a film festival Badge or Film Pass, a copy of this order confirmation WILL BE NECESSARY to pick up your Badge or Film Pass at registration.

Austin Film Festival’s registration for a Badge or Film Pass is located at The Driskill Hotel at 604 Brazos Street. You will receive your registration packet here which will include your Badge or Film Pass and other information to help you navigate the Conference and Film Festival.

Registration hours are as follows:

Wednesday, October 25, 12:00pm – 11:00pm
Thursday, October 26, 8:00am – 11:00pm
Friday, October 27, 8:00am – 11:00pm
Saturday, October 28, 8:00am – 9:00pm
Sunday, October 29, 10:00am – 5:00pm

Registration moves to our tech center (location TBD) after the Conference wraps, the hours are:

Monday, October 30, 12:00pm – 6:30pm
Tuesday, October 31, 12:00pm – 6:30pm
Wednesday, November 1, 12:00pm – 5:00pm
Thursday, November 2, 12:00pm – 5:00pm

FILM ADMISSION POLICY: Badge holders and Film Pass holders MUST be in line no later than 20 minutes prior to the scheduled start time. Priority admission is given to all Badge holders. Film Pass holders will be seated after all Badge holders have entered the theater. General Admission tickets will go on sale 20 minutes prior to each screening. Once General Admission tickets have gone on sale, Badge holders and Film Pass holders will no longer have priority admittance. Badge holders and Film Pass holders arriving AFTER the 20 minutes mark must go to the back of the General Admission line. ALL theater seating will be on a first come, first served basis. Neither Badge holders nor Film Pass holders are guaranteed a seat, only admission up to capacity. NO ONE will be admitted into the theater 15 minutes after start time. Austin Film Festival Staff will adhere to this policy even in the event of a delayed screening. Thank you for your cooperation. *SPECIAL EVENTS MAY REQUIRE PURCHASE OF SEPARATE TICKET FOR ENTRY. If you have any questions about the Festival, your membership or your badge purchase, please contact info@austinfilmfestival.com or call 1-800-310-FEST (3378).

BADGE PHOTOS: ALL Badge holders are required to have their pictures printed on their credentials (Film Pass holders are not required to send in a photo.) Please email a passport style photo to pictures@austinfilmfestival.com . If we do not receive your photo, your Badge WILL NOT be available for pickup at registration, and you can expect up to a 1-2 hour wait at registration while we take and print your picture on-site.

PURCHASING BADGES FOR MULTIPLE PEOPLE

If you are purchasing badges for multiple people, please send the name, email address, and phone number to registration@austinfilmfestival.com once you receive your confirmation email.

Refund Policy
Austin Film Festival has the right to refuse a sale or admission for any AFF product or event at its sole discretion.

Refund requests for the upcoming Austin Film Festival must be in writing and sent by U.S. first class mail, postmarked by July 7, 2017, and all refunds will incur a $75 processing fee. After July 7, 2017, all payments are nonrefundable for any reason, including but not limited to illness, acts of God, or travel-related problems. Badges are non-transferable and are the property of Austin Film Festival, Inc. Refunds will be issued either via the original method of payment or other method approved by Austin Film Festival, if such original method is not available. Unused registrations cannot be credited for future year’s attendance.

If you purchased a Summer Film Camp, a refund of 80% of class tuition is offered only with written notice, which may be received by regular U.S. mail or by e-mail to officemanager@austinfilmfestival.com from the parent or legal guardian of an enrolled student received no later than May 25, 2017. After this date, all camp purchases are non-refundable for any reason, including but not limited to illness, acts of God, or travel-related problems. All badge add-ons, merchandise, membership, Film Pass or Conversation in Film purchases are non-refundable for any reason. Special events may require purchase of separate ticket for entry. If you have any questions about the Festival, your membership or badge purchase, please contact info@austinfilmfestival.com or call 1-800-310-FEST (3378).

Badges and privileges may be revoked at any time for any reason at AFF’s sole discretion, without any liability to AFF. By purchasing a badge, ticket, or other AFF materials, you hereby release and hold harmless AFF and its subsidiaries and affiliated companies, successors, assigns, and licensees, and their respective officers, directors, employees, and agents from any claims resulting in connection with an AFF event.

AFF may, in its sole discretion and at any time determined by AFF, cancel or refuse from any individual or company the following: Credentials, purchases, and/or hotel reservations made through AFF. AFF will not be responsible for any penalty, fee, loss, or expense that might result from such action.

Unused Credentials have no monetary value and cannot be credited to future years or events. AFF will not issue refunds or credits due to failure to redeem a discount coupon during the registration process. Discounted prices are based on the date payment is received in the AFF office. Lost or stolen Credentials will not be replaced. In the event Credentials are lost or stolen, new Credentials will need to be purchased for a Participant’s continued access to the Events, including showcases, parties and conference content.

AFF reserves the right to revoke a Credential for any reason in AFF’s sole discretion (for example, if anyone other than the authorized individual tries to use a Credential). AFF will not issue refunds for Credentials that have been revoked.

You are solely responsible for ensuring AFF receives full payment for any AFF purchases you make. If such payment cannot be charged to your credit card or if a charge is refunded for any reason, including chargeback, you agree that we reserve the right to cancel your order. If you have already received your Badge or merchandise you agree to immediately correct any payment errors upon notice of such error. AFF reserves the right to collect a $100 administrative fee in addition to any unpaid amounts in connection with any bad checks or uncorrected payment problems.

Bounced Check Policy– If we receive a returned check from our bank for a payment you made, you will be invoiced for the original amount of the check plus a $25 bank fee. The payment of the invoiced amount will be due within 30 days of invoice date. We will not re-submit the original check, nor will we accept another check for the re-payment.

PRICE PROTECTION POLICY

From time to time, we offer limited flash sales. As with any commercial transaction, there is always a chance that a purchased item will go on sale at some point in the future. Flash sales cannot be combined with any other offer. While our flash sales rarely offer a lower price than previously available, in the instances where they do, we offer price protection for those who purchased a product within 72 hours of the start of a flash sale: one-time price adjustment for items marked down within seventy-two (72) hours of the date on your purchase. Items purchased with coupons or promotional discounts are not eligible for price adjustments and cannot be combined with any other offer. Limit one coupon or promotional discount per transaction. To obtain a price adjustment on a qualified purchase, you must call 1.800.310.FEST, or send us an email message at info@austinfilmfestival.com within a seventy-two (72) hour window of the flash sale start date. Include your order number in your message.