Store Policy | Refund Policy | Other AFF Policies
Store Policy
Austin Film Festival has the right to refuse a sale or admission for any AFF product or event at its sole discretion.
All merchandise, membership, individual film tickets, special events, AFF Presents, Virtual Badges, Virtual Film Passes, or Conversation in Film purchases are non-refundable for any reason.
By making a purchase you understand that your email address will be added to AFF’s email list. If you are not interested in receiving emails you can opt out.
BADGE REFUND POLICY:
All Virtual credentials are non -transferable and non-refundable for any reason, including but not limited to illness, acts of God, or travel-related problems. Add on purchases are nonrefundable. All Virtual credentials are non-transferable and are the property of Austin Film Festival, Inc. Unused registrations cannot be credited for future year’s attendance. If you previously purchased a Badge to the 2020 Austin Film Festival and you have not swapped over to our new Badge structure, please contact us at (512)478-4795.
Virtual credentials and privileges may be revoked at any time for any reason without liability to Austin Film Festival. You hereby release and hold harmless Austin Film Festival, Inc. and its subsidiaries and affiliated companies, successors, assigns, and licensees, and their respective officers, directors, employees, and agents from any claims resulting in attendance of an Austin Film Festival, Inc. event.
Special events may require purchase of separate ticket for entry. If you have any questions about the Festival, your membership or badge purchase, please contact info@austinfilmfestival.com or call 1-800-FEST (3378).
IF YOU ORDERED MERCHANDISE:
If you ordered merchandise online, your items will be mailed to the address you provided. The purchaser assumes all risk and damage incidental to the mailing of these items, whether occurring prior to, during, or after the mailing process. Service/Handling charges are non-refundable. Virtual Badges, Virtual Film Passes, and Virtual Add-ons will not be mailed.
IF YOU PURCHASED A MEMBERSHIP:
If you ordered a membership, you will be added to our Membership database and begin receiving regular emails and letters about upcoming events.
IF YOU PURCHASED ATTENDANCE TO CONVERSATIONS IN FILM OR ANOTHER SPECIAL EVENT SCREENING:
If you ordered a Conversation in Film or special screening ticket, your name will be added to the will-call list and you will receive an email notification with further information.
BADGE PHOTOS: Badge photos will not be required for the 2020 Virtual Austin Film Festival and Writers Conference.
PURCHASING VIRTUAL BADGES/PASSES FOR MULTIPLE PEOPLE
If you are purchasing Virtual Badges or Virtual Film Passes for multiple people, please send the name, email address, and phone number to registration@austinfilmfestival.com once you receive your confirmation email.
Refund Policy
Austin Film Festival has the right to refuse a sale or admission for any AFF product or event at its sole discretion.
Badge Refund Policy: All Virtual credentials are non -transferable and non-refundable for any reason, including but not limited to illness, acts of God, or travel-related problems. Add on purchases are nonrefundable. All Virtual credentials are non-transferable and are the property of Austin Film Festival, Inc. Unused registrations cannot be credited for future year’s attendance. If you previously purchased a Badge to the 2020 Austin Film Festival and you have not swapped over to our new Badge structure, please contact us at (512)478-4795.
Virtual credentials and privileges may be revoked at any time for any reason without liability to Austin Film Festival. You hereby release and hold harmless Austin Film Festival, Inc. and its subsidiaries and affiliated companies, successors, assigns, and licensees, and their respective officers, directors, employees, and agents from any claims resulting in attendance of an Austin Film Festival, Inc. event.
Special events may require purchase of separate ticket for entry. If you have any questions about the Festival, your membership or badge purchase, please contact info@austinfilmfestival.com or call 1-800-FEST (3378).
Special events may require purchase of separate ticket for entry. If you have any questions about the Festival, your membership or badge purchase, please contact info@austinfilmfestival.com or call 1-800-FEST (3378).
Virtual credentials and privileges may be revoked at any time for any reason at AFF’s sole discretion, without any liability to AFF. By purchasing a badge, ticket, or other AFF materials, you hereby release and hold harmless AFF and its subsidiaries and affiliated companies, successors, assigns, and licensees, and their respective officers, directors, employees, and agents from any claims resulting in connection with an AFF event.
AFF may, in its sole discretion and at any time determined by AFF, cancel or refuse from any individual or company the following: Credentials, purchases, and/or hotel reservations made through AFF. AFF will not be responsible for any penalty, fee, loss, or expense that might result from such action.
Unused Credentials have no monetary value and cannot be credited to future years or events. AFF will not issue refunds or credits due to failure to redeem a discount coupon during the registration process. Discounted prices are based on the date payment is received in the AFF office. Lost or stolen Credentials will not be replaced. In the event Credentials are lost or stolen, new Credentials will need to be purchased for a Participant’s continued access to the Events, including showcases, parties and conference content.
AFF reserves the right to revoke a Credential for any reason in AFF’s sole discretion (for example, if anyone other than the authorized individual tries to use a Credential). AFF will not issue refunds for Credentials that have been revoked.
You are solely responsible for ensuring AFF receives full payment for any AFF purchases you make. If such payment cannot be charged to your credit card or if a charge is refunded for any reason, including chargeback, you agree that we reserve the right to cancel your order. If you have already received your Badge or merchandise you agree to immediately correct any payment errors upon notice of such error. AFF reserves the right to collect a $100 administrative fee in addition to any unpaid amounts in connection with any bad checks or uncorrected payment problems.
Bounced Check Policy– If we receive a returned check from our bank for a payment you made, you will be invoiced for the original amount of the check plus a $25 bank fee. The payment of the invoiced amount will be due within 30 days of invoice date. We will not re-submit the original check, nor will we accept another check for the re-payment.
PRICE PROTECTION POLICY
From time to time, we offer limited flash sales. As with any commercial transaction, there is always a chance that a purchased item will go on sale at some point in the future. Flash sales cannot be combined with any other offer. While our flash sales rarely offer a lower price than previously available, in the instances where they do, we offer price protection for those who purchased a product within 72 hours of the start of a flash sale: one-time price adjustment for items marked down within seventy-two (72) hours of the date on your purchase. Items purchased with coupons or promotional discounts are not eligible for price adjustments and cannot be combined with any other offer (including entrant discounts). Limit one coupon or promotional discount per transaction. To obtain a price adjustment on a qualified purchase, you must call 1.800.310.FEST, or send us an email message at info@austinfilmfestival.com within a seventy-two (72) hour window of the flash sale start date. Include your order number in your message.
2020 Virtual Austin Film Festival & Conference Policies
Virtual credentials and privileges may be revoked at any time for any reason at AFF’s sole discretion, without any liability to AFF. By purchasing a Virtual Badge, Virtual Film Pass, individual ticket, or other AFF materials, you hereby release and hold harmless AFF and its subsidiaries and affiliated companies, successors, assigns, and licensees, and their respective officers, directors, employees, and agents from any claims resulting in connection with an AFF event.
You are solely responsible for ensuring AFF receives full payment for any AFF purchases you make. If such payment cannot be charged to your credit card, or if a charge is refunded for any reason, including chargeback, you agree we reserve the right to cancel your order. AFF reserves the right to collect a $100 administrative fee in addition to any unpaid amounts in connection with any bad checks or uncorrected payment problems. If you have any questions about the Festival, your membership, or Badge purchases, please contact info@austinfilmfestival.com or call 1-800-310-3378.
REFUND POLICY: All Virtual credentials are non -transferable and non-refundable for any reason, including but not limited to illness, acts of God, or travel-related problems. Add on purchases are nonrefundable. All Virtual credentials are non-transferable and are the property of Austin Film Festival, Inc. Unused registrations cannot be credited for future year’s attendance. If you previously purchased a Badge to the 2020 Austin Film Festival and you have not swapped over to our new Badge structure, please contact us at (512)478-4795.
- Event is not rated and viewer discretion is advised.
- AFF reserves the right to remove access to the viewing platform at any time for those not adhering to our code of conduct policies during the virtual event.
- Certain film titles may be subject to geo-blocking restrictions at distributors discretion