AFF Policy Page

AFF Policy Page


Austin Film Festival has the right to refuse a sale or admission for any AFF product or event at its sole discretion.


To ensure that all Austin Film Festival & Conference panels, films, and parties are accessible to registrants, Austin Film Festival offers certain accommodations to patrons who are physically impaired:

  • Accessible seating will be provided at all Conference & Film venues where seating is provided. All Austin Film Festival registrants must adhere to the Film Admission Policy.
  • An accessible shuttle will be available for all shuttle routes provided.
  • Service animals are welcome at all events in compliance with venue policies.

Please contact  or call (512) 478-4795 with any questions or concerns regarding accessibility accommodations.


Film Admission Policy: Badge holders and Film Pass holders MUST be in line no later than 20 minutes prior to the scheduled start time. Priority admission is given to all Badge holders. Film Pass holders will be seated after all Badge holders have entered the theater. General Admission tickets will go on sale 20 minutes prior to each screening. Once General Admission tickets have gone on sale, Badge holders and Film Pass holders will no longer have priority admittance. Badge holders and Film Pass holders arriving AFTER the 20 minutes mark must go to the back of the General Admission line. ALL theater seating will be on a first come, first served basis. Neither Badge holders nor Film Pass holders are guaranteed a seat, only admission up to capacity.  NO ONE will be admitted into the theater 15 minutes after start time. Austin Film Festival Staff will adhere to this policy even in the event of a delayed screening. All admission to Family Films will be on a first come, first served basis.

* For admittance into parties, all attendees must be 21 or over.


Please be advised that filming/taping is taking place in connection with the production of audiovisual projects for the Austin Film Festival (The “Project”) throughout the Conference and Festival.

People entering the Festival & Conference areas may appear in The Project and in advertising in connection with The Project.

By entering the area, you grant to Austin Film Festival, Inc., and its licensees/assignees the right to film and photograph you and record your voice, and to use your name, voice, and likeness, without compensation, in connection with the Project and the distribution and exploitation thereof in perpetuity and in all media now or later known, and you release Austin Film Festival, Inc. and its licensees/assignees from all liability in connection with these activities. You agree and understand that Austin Film Festival, Inc. is relying upon this grant and release.


Austin Film Festival strictly enforces the Film Admission Policy above. This policy applies to all registrants; however, we allow physically impaired patrons with no aide or one (1) aide the following accommodations:


If you are a festival badge holder, you will be accommodated on a first come, first served basis in regard to our established Film Admission Policy. When you arrive at a film venue, please check in with the Theater Manager on duty. You can receive a numbered queue card and will be allowed to wait in the lobby of the venue. If you have an aide who provides you assistance, he/she must have the same level of festival access as you, whether it be a badge or a film pass. If your aide has a badge, he/she can wait in the badge line and hold your numbered queue card for you. If you need continual access to your aide, he/she will be permitted to wait in the lobby with you. When the theater doors are opened to allow patrons in, you may enter the venue. If your aide is outside, he/she will have to wait and enter in order according to his/her numbered queue card.


If you are a film pass holder, we cannot guarantee entry into a screening due to the priority access given to our festival badge holders. When you arrive at a film venue, please check in with the Theater Manager on duty and inform him/her that you are a film pass holder. The manager should be able to tell you at that time if you have a realistic chance of getting into the screening. If there is, you will be allowed to wait inside the lobby. If numbered queue cards are still available (after being distributed to the badge line) for guests in the film pass line, you will be issued a numbered queue card on a first come, first served basis while badge holders are being let in. If you have an aide with you who also has a film pass, he/she must remain in the film pass line and can hold your numbered queue card. If you require continual access to your aide, he/she will be permitted to wait in the lobby with you. Once all badge holders have been seated, you may enter the venue to take your seat. If you have an aide in the film pass line outside, he/she  will have to wait and enter in order according to his/her numbered queue card.



If there is still available seating after badge and film pass lines have entered the theater, general admission tickets will be sold at the merchandise table. Please be aware that, there is absolutely NO guarantee that general admission tickets will be available for a particular film, no matter how early you may arrive at a venue.  When you arrive at a film venue, please check in with the Theater Manager. The manager should be able to tell you if there is a realistic chance of getting into the screening. If the venue reaches capacity with badge and film pass holders, there will not be any general admission tickets sold for the screening. If tickets are being sold and you wish to purchase one (1) general admission ticket, someone (either you or your aide) will have to wait in the general admission line to purchase a ticket.  If you have an aide accompanying you, you are welcome to wait in the lobby until he/she purchases a ticket for both you and his/herself, and then you may enter the theater. If you require continual access to your aide, they will be permitted to wait in the lobby with you.


We do advise any festival goers who may be in a wheelchair, on crutches, or use any other apparatus to assist with mobility to arrive at a venue at least one hour prior to the scheduled start time of the event.


Austin Film Festival will provide American Sign Language (ASL) interpreters at select Conference panels.
Austin Film Festival’s Pocket Guide will note which movies are close-captioned or subtitled.


  • Connection to sound boards.
  • American Sign Language interpreting during film screenings.
  • Personal or individually prescribed devices, such as wheelchairs, prescription eye glasses or hearing aids.
  • Services of a personal nature, such as assistance in eating, toileting or dressing.


Austin Film Festival provides one (1) wheelchair accessible shuttle to registrants for each standard shuttle route. The accessible shuttle will only travel on shuttle routes and stop at shuttle stops. For complete details on shuttles provided by Austin Film Festival during the festival, please contact:

For any questions relating to Austin Film Festival & Conference accessibility for registrants with disabilities, please email: or call (512) 478-4795.



Refund requests for the upcoming Austin Film Festival must be in writing and sent by U.S. first class mail, postmarked by July 8, 2016. All refunds will incur a $75 processing fee. After July 8, 2016, all payments are nonrefundable for any reason, including but not limited to illness, acts of God, or travel-related problems. Badges are non-transferable and are the property of Austin Film Festival, Inc. Refunds will be issued either via the original method of payment or other method approved by Austin Film Festival, if such original method is not available. Unused registrations cannot be credited for future year’s attendance.

Badges and privileges may be revoked at any time for any reason at AFF’s sole discretion, without any liability to AFF. By purchasing a badge, ticket, or other AFF materials, you hereby release and hold harmless AFF and its subsidiaries and affiliated companies, successors, assigns, and licensees, and their respective officers, directors, employees, and agents from any claims resulting in connection with an AFF event.

You are solely responsible for ensuring AFF receives full payment for any AFF purchases you make. If such payment cannot be charged to your credit card or if a charge is refunded for any reason, including chargeback, you agree that we reserve the right to cancel your order. If you have already received your Badge you agree to immediately correct any payment errors upon notice of such error.  AFF reserves the right to collect a $100 administrative fee in addition to any unpaid amounts in connection with any bad checks or uncorrected payment problems.

Special events may require purchase of separate ticket for entry. If you have any questions about the Festival or your membership or badge purchases, please contact or call 1-800-310-3378.


If we receive a returned check from our bank for a payment you made, you will be invoiced for the original amount of the check plus a $25 bank fee. The payment of the invoiced amount will be due within 30 days of invoice date. We will not re-submit the original check, nor will we accept another check for the re-payment. Your order will also be halted until appropriate payment is made.


If you are purchasing badges for multiple people, please send the name, email address, and phone number to once you receive your confirmation email.


Your Badge Photo: All Badge holders are required to have their pictures printed on their credentials (Film Pass holders are not required to send in a photo.) After purchasing your badge, please visit the Badge Photo Upload Page to upload your photo and complete your registration process. If we do not receive your photo, your Badge WILL NOT be available for pickup at pre-registration, and you can expect a 1-2 hour wait at registration while we take and print your picture on-site.

What information do we collect?

We collect information from you when you place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as is appropriate, you may be asked to enter your name, email address, mailing address, phone number or credit card information.

How do we use your information?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience:  Your information helps us to better respond to your individual needs.
  • To improve our website:  We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails: The email address you provide for order processing may be used to send you information and updates pertaining to your order. You may also receive occasional company news, updates, and related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database, where it is only accessible to those authorized with special access rights to such systems. The payment service provider is required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

We do not use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property or safety. However, visitor information that does not personally identify users may be provided to other parties for marketing, advertising or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.


Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Austin Film Festival
1801 Salina St.
Austin, TX 78702


Any specific accommodations, needs and/or requests must be made directly though the hotel not Austin Film Festival.

Cancellations must be made through Austin Film Festival in writing no later than 11:59pm CST on September 25th, 2016.  As of September 26th, 2016, any full cancellation at the above properties will be charged for one room night’s stay on the credit card you provided.  At 96 hours from your scheduled check in, your cancellation is subject to the hotel’s cancellation fees (cancellation fees vary by hotel).

Any cancellations must be sent to and include “Room Cancellation” in the subject line.  To ensure that we have received it, please call Austin Film Festival at 512-478-4795 to confirm receipt of your e-mail.  AFF will then send a cancellation confirmation number to the email provided.  You must have a cancellation number confirming your cancellation request. Prior to check in, reservations made through Austin Film Festival cannot be cancelled through the hotel.  AFF is not responsible for charges due to late cancellations or attempts to make changes through the hotel.

Cancellations must be made through Austin Film Festival in writing no later than 96 hours before 3PM from the day of your check-in.  Please send your cancellation request to and include “Room Cancellation” in the subject line.  To ensure that we have received it, please call Austin Film Festival at 512-478-4795 to confirm receipt of your e-mail. Austin Film Festival is not responsible for charges due to late cancellations or attempts to make changes through the hotel.